Cancellation and Refund policy

This cancellation policy outlines about how you can cancel or seek a refund for a product / service that you have purchased through the Platform.

Under this policy:

(i) Cancellations will only be considered if the request is made 1 days of placing the order. However, cancellation request may not be entertained if the orders have been communicated to such sellers / merchant(s) listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery. In such an even, you may choose to reject the product at the doorstep.

(ii) In case of receipt of damaged or defective items, please report to our customer service team. The request would be entertained once the seller/ merchant listed on the Platform, has checked and determined the same at its own end. This should be reported within 1 days of receipt of products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 2days of receiving the product. The customer service team after looking into your complaint will take an appropriate decision.

(iii) In case of complaints regarding the products that come with a warranty from the manufacturers, please refer the issue to them.

(iv) In case of any refunds approved by AXOLOTL , it will take 2-3 days for the refund to he processed to you and you will receive it within 5-7 days with same payment method.

Returns Policy
We offer refund / exchange within first 2 days from the date of your purchase. If 2 days have passed since your purchase, you will not be offered return, exchange or refund of any kind. In order to become eligible for a return or an exchange.

(i) the purchased item should be unused and in the same condition as you received it,
(ii) the item must have original packaging,
(iii) if the item that you purchased on a sale, then the item may not be eligible for a return / exchange. Further, only such items are replaced by us (based on an exchange
request), if such items are found defective or damaged. If you need to place a return / exchange request for an eligible product/ item (as applicable) you need to send us an email to commerce.axolotl@gmail.com or communicate with us by contact us option given in the website home page.